IT Support Specialist (Clockworks Analytics)
Required Skills
Additional Skills
Job Description
CORE DELIVERABLES
IT Administration, Management, And Support (90%)
• Act As First Line Of Assistance On All Help Desk Requirements.
• Executes Employee Onboarding In Terms Of Provisioning Equipment, Laptop/Desktop Imaging, Phone Prep, Workstation Setup, Provisioning Credentials & Permissions, Initial User Training On Company IT Systems.
• Administers Or Automates Device Upgrades/Patches, Inventory, Configuration And Compliance
• Administers Office 365, OneDrive, SharePoint, MS Teams, Cloud-Based VoIP Phone System And Other SaaS-Based Applications.
• Coordinates Or Delegates Efforts With Vendors For Upgrades And Support Requests.
• Administers The Internal DNS/DHCP, Active Directory, User Permissions, Group Policies, File Server/Sharing, Windows Servers.
• Identifies And Suggests Possible Improvements On Processes And Procedures.
• Escalates Client Issues Through The Proper Channels.
• Manages Cases According To Defined Case Impact And Priority.
Research And Development (10%)
• Perform R&D, Technical Assessments, And Risk Assessments On New Cutting Edge Technologies, IT Tools, And Security Practices.
• Third Party Vendor And Software Product Assessments.
• Hardware Research And Assessments.
Qualifications
QUALIFICATIONS
Experience With:
• Windows Experience
• Incredible Sense Of Pride And Passion For What You Do And A Desire To Help Your Teammates.
• Troubleshooting (Ability To Work Through Issues Methodically)
• Active Directory / Azure AD
• Cloud Based Services (O365 / Azure / Salesforce / Etc.)
• General Understanding Of Network Fundamentals (OSI, TCP/IP
• Strong Workstation Troubleshooting And Group Policy Configuration Experience.
• Microsoft O365 Management And Support Experience.
• Windows Server 12/16/19 And Hyper-V.
• Knowledge Of System Security Best Practices And Data Backup/Recovery Tools.
• Experience Supporting Windows OS Installs And Golden Images.
• Good Analytical And Problem-Solving Abilities.
• Good Soft Skills / Interpersonal Communication.
Experience With One Or More Of The Following Is A Plus:
• Relevant Qualification In Information Technology Or Equivalent In Years Of Experience
• Experience Supporting Modern, Mobile Cloud And App Solutions.
• Experience In Managing Firewall, Routers And Switches.
• Experience With IT Infrastructure Monitoring Solutions
• Experience With Asset Management Solutions
• PowerShell & Scripting
• CompTIA A+/Network+
• Cisco (CCNA)
• Microsoft Certified Solution Expert (MCSE)
• Azure AZ-900
Benefits
A great talent deserves even greater compensation. CoDev provides several benefits that you can enjoy as soon as you join our growing team. We take pride in delighting you with what you deserve.
SSS, HDMF/Pag-IBIG fund, 13th month pay, and highly competitive pay, along with all other mandated benefits
One-time Signing bonus amounting to Php 20,000, given on the first payout.
Client Retention Incentives amounting to Php 30,000.00.
Annual salary increase based on your performance.
Medical and Life Insurance package on your 2nd month, plus 2 dependents.
Monthly utility stipend to cover utility costs for those working from home.
Leave credits you can enjoy for vacation and travels with family, because we believe that work-life balance matters!
Additional pay (following Government mandates) for those working the night shift.
Access to online training sites such as Udemy, Pluralsight, and other resources.
Work with fellow team members from diverse locations, right from the comfort of your home.
Work-from-home set up available. Machine will be provided.
Company events and parties, and of course seasonal events such as Valentines, Halloween and more!
Anticipate a regularization increase on your 6th month.
We offer salary loans with 0% interest, payable in 2 months.
Receive an additional allowance in times of economic hardship.
Access to social media sites like Facebook, YouTube, Instagram, etc.
Wear your most comfortable and lazy OOTD every last shift of the week.
Fully stocked pantry, unlimited coffee, and a break room with billiards, X-Box, and cable TV.